Privacy Policy

We collect personal and usage-related information to provide services, support, and improve your experience with North Alabama Cleaning & Prep Co. The types of information we collect fall into two main categories:

1. Information You Provide to Us Directly

You may provide personal information when you:

• Book a cleaning service through our website or booking platform
• Submit a contact or inquiry form
• Subscribe to promotional or service-related updates
• Communicate with us via phone, email, chat, or SMS
• Leave a service review or complete a feedback form
• Purchase or redeem a gift card
• Participate in a referral program or promotional offer

This information may include:

• Full name
• Email address
• Phone number
• Residential or service address
• Preferred service type and scheduling preferences
• Payment information (collected securely via third-party payment processors)
• Gift card or referral details (if applicable)
• Any special instructions or comments related to service delivery

2. Information We Collect Automatically

When you visit our website or interact with our booking system, we may also collect:

• IP address and general location data
• Browser type, device information, and operating system
• Pages viewed and time spent on our website
• Referral source (how you arrived at our site)
• Booking behavior and interaction patterns
• Cookies and tracking technologies (see “Cookies & Tracking” section for more details)

This data helps us understand user behavior, improve website functionality, enhance marketing efforts, and ensure secure transactions.

North Alabama Cleaning & Prep Co. uses the information we collect to operate efficiently, provide high-quality service, and enhance your experience. Specifically, we may use your information to:

• Provide, schedule, and manage cleaning services based on your preferences and location
• Confirm bookings, send appointment reminders, and notify you of service status (e.g., when a cleaner is on the way or has arrived)
• Respond to inquiries, requests, or support issues submitted through our website, booking form, or customer support channels
• Send transactional communications, such as booking confirmations, payment receipts, and review requests
• Send promotional messages or offers related to our services (you may opt out of promotional communication at any time)
• Process and manage payments, refunds, and any applicable fees, including card verification and charge authorization
• Personalize your user experience by remembering your preferences and improving site functionality
• Analyze user behavior and website performance to identify trends and improve our services, booking process, and online content
• Comply with legal, regulatory, or insurance requirements, including fraud prevention and record-keeping obligations

We do not sell or rent your personal information to third parties. Any data shared with trusted service providers (e.g., payment processors or communication platforms like Twilio) is used solely to fulfill business functions and is protected by confidentiality agreements.

North Alabama Cleaning & Prep Co. respects your privacy and is committed to protecting your personal information. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

However, we may share your information with the following trusted parties, only to the extent necessary to deliver our services or comply with legal obligations:

• Third-party service providers that assist in operating our business, such as:
  • Online booking platforms
  • Payment processors (e.g., Stripe)
  • Communication tools (e.g., Twilio for SMS notifications)
  • Email delivery services
  • Customer support and survey platforms
    These partners are bound by contractual obligations to keep your data secure and use it only for the intended purpose.
• Independent cleaning professionals or contractors assigned to perform your booked services. These individuals may receive limited personal information (e.g., name, address, service details) necessary to complete the job. All professionals are subject to confidentiality requirements.
• Government agencies or legal authorities, when required to:
  • Comply with applicable laws or regulations
  • Respond to legal process, court orders, or law enforcement requests
  • Enforce our Terms and Conditions
  • Protect the rights, property, or safety of our business, users, or others
• Successors or business partners, in the event of a merger, acquisition, reorganization, or sale of all or part of our business, your information may be transferred as part of that transaction, but will remain subject to the commitments outlined in this Privacy Policy.

We limit access to your personal information to only those who need it to perform their duties and ensure that all third parties uphold the same standards of privacy and data security that we do.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

North Alabama Cleaning & Prep Co. takes your privacy and data protection seriously. We implement a combination of physical, technical, and administrative safeguards to help protect your personal information from unauthorized access, use, loss, alteration, or disclosure.

Our data protection measures include, but are not limited to:

• SSL encryption on all pages of our website to ensure secure data transmission
• Use of PCI-compliant third-party payment processors to handle all payment information (we do not store full credit card details on our servers)
• Role-based internal access controls, ensuring only authorized personnel have access to sensitive data
• Secure cloud-based infrastructure with encryption and continuous monitoring for potential vulnerabilities
• Two-factor authentication (2FA) and password protection for staff and administrative access
• Regular audits of our platform and data handling practices to identify and mitigate potential risks

We also work closely with our technology partners and service providers to ensure they uphold strict data protection standards consistent with industry best practices.

Important Note: While we take reasonable and proactive steps to protect your data, no method of electronic transmission or storage over the internet is 100% secure. As such, we cannot guarantee absolute security. You use our services at your own risk and are encouraged to use strong passwords and safeguard your own devices and login information.

If you believe your personal information has been compromised or you experience suspicious activity related to your interactions with us, please contact us immediately at info@northalcleaning.com.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site performance, and support marketing efforts. These technologies help us understand how visitors interact with our website and services so we can continually improve usability, relevance, and functionality.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the site to recognize your browser and remember certain information, such as your preferences or previously visited pages.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, such as secure login, navigation, and form submissions.
• Performance & Analytics Cookies: Help us understand user behavior through tools like Google Analytics, so we can measure traffic, identify popular pages, and diagnose issues.
• Functionality Cookies: Allow the website to remember choices you’ve made (e.g., service preferences or login status) to provide a more personalized experience.
• Marketing Cookies (if used): May be used to deliver relevant ads or track engagement with promotional campaigns (e.g., Google Ads or Facebook Pixel), though we do not currently use these extensively.

Third-Party Tools

We may use trusted third-party tools such as Google Analytics, Meta Pixel, or other analytics platforms to gather aggregate, non-personally identifiable data about website visitors. These tools may set their own cookies or use web beacons to collect information such as IP addresses, browser types, and site usage patterns.

Your Choices

You can control or disable cookies through your browser settings at any time. Most browsers allow you to block or delete cookies, limit tracking, or receive notifications when a cookie is being set.

Please note that disabling certain cookies may affect the functionality and performance of the website, including your ability to book or interact with certain features.

By providing your phone number during the booking or inquiry process on our website or booking platform, you consent to receive SMS (text) messages from North Alabama Cleaning & Prep Co. These messages may include, but are not limited to:

• Appointment confirmations and reminders
• Service updates (e.g., when a cleaner is on the way or has arrived)
• Payment-related alerts (e.g., charge authorizations, payment failures)
• Requests for service feedback or ratings
• Limited promotional offers or referral invitations (if applicable)

SMS messages are sent through a secure third-party provider (e.g., Twilio) and are intended to enhance your customer experience. Standard messaging and data rates may apply based on your mobile carrier plan.

You can opt out of receiving SMS messages at any time by replying STOP to any message. If you opt out, you may still receive essential service communications via email.

We do not sell or share your phone number with unaffiliated third parties for marketing purposes.

Your Rights

We are committed to transparency and giving you control over your personal information. Depending on your location and applicable laws, you may have the following rights regarding your personal data:

1. Access & Review

You have the right to request a copy of the personal information we hold about you. This includes details about how and why your data is used.

2. Update or Correct Information

You may request that we correct or update any inaccurate, incomplete, or outdated personal information in our records.

3. Delete Your Information

You have the right to request the deletion of your personal data from our systems, subject to certain legal or operational exceptions (e.g., pending transactions, regulatory obligations, or fraud prevention).

4. Opt Out of Marketing Communications

You may opt out of receiving promotional or marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Replying “STOP” to any promotional SMS
• Contacting us directly using the information below

Please note that even after opting out, you may still receive transactional or service-related communications (e.g., booking confirmations, payment receipts, and service reminders).

5. Limit or Restrict Processing

You may request that we restrict the processing of your personal information in certain situations—for example, while a correction or deletion request is being evaluated.

6. Data Portability (if applicable)

Where legally required, you may request to receive your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.

7. Lodge a Complaint

If you believe your rights have been violated, you may contact us directly to resolve the issue. You may also have the right to file a complaint with your state’s consumer protection agency or privacy regulator.

To exercise any of these rights or submit a privacy-related concern, please contact us at:

North Alabama Cleaning & Prep Co.
Email: info@northalcleaning.com
Phone: (256) 870-2910
Website: https://www.northalcleaning.com

Our website may contain links to third-party websites, tools, or services that are not owned or operated by North Alabama Cleaning & Prep Co., such as our booking platform (e.g., BookingKoala), payment processors, referral programs, or review platforms like Google or Yelp.

These third-party websites operate independently and may have their own privacy policies, terms of service, and data collection practices. We do not control and are not responsible for the content, security, or privacy practices of these external sites.

When you click a third-party link or interact with an embedded widget (such as an external booking form, payment gateway, or review tool), any information you provide is governed by the policies of that third party—not by this Privacy Policy.

We strongly encourage you to review the privacy policies and terms of any third-party websites before submitting your personal information to them.

North Alabama Cleaning & Prep Co. disclaims any liability for the misuse of your information by third-party services or platforms outside of our control.